We are very sorry, but Juiker currently only supports smart phones and not tablets.

(1) Cannot download Juiker App on the mobile phone:

- Please ensure the network connection status for the mobile phone (able to open up internet website) before downloading Juiker App.

- Please check whether your mobile phone has sufficient storage volume.

(2) Cannot receive the verification code (or still could not receive the verification code even after selecting 【Resend】):

- Please check whether the mobile number you have entered in is correct or not.

The SMS may sometimes be delivered late due to the influence of communication environment. You may select 【Resend Verification Code】, the system will immediately resend the SMS with the verification code. The valid period for the verification code is 30 minutes; please enter within the period for it to be effective.

Juiker Gold Membership is currently only available for application by enterprise members, who will immediately own the rights of Juiker Gold Membership once the verification has been approved (Juiker reserves the verification rights; please refer to 【Membership Rights】 on Juiker’s official website for Gold Membership rights.)

Please proceed with the application at the Enterprise Section on Juiker’s official website https://www.juiker.tw/enterprise . We will have personnel contacting you when we have received your application. Since each enterprise client features different conditions, we will have dedicated personnel to assist you in the evaluation and implementation for your company’s individual case.

Juiker’s data protection system provides not only privacy code for Settings, but further follows the safety protection techniques of internet banking, providing safe messages as well as voice coding system for intranet calls, offering more guarantee to your privacy and keeping the important personal data as well as Messages from leaking out!

1. Request a report

• Go to Juiker APP   > Other... > Settings  >My Juiker > Account Information  > Request account info
• The report will be available in 7 days after the date you requested it. Your request will be canceled if you request to delete your account.  You have to register App and request the report again.

    2. Export a report

• When the report is available, you'll be notified. You can go to  Juiker App > Other... > Settings >My Juiker > Account > Export  account info > share to other Apps or devices
• A ZIP file will be downloaded to your phone. The ZIP file includes an HTML file that is easy to view.

Notice:

1. The report excludes your chat history. If you need to export your chat history, please find more in FAQ> Juiker messages  > How do I save the chat messages?
2. Once requested, you can't cancel or undo it.
3. You have to export  the report by expiry date (The Request account info page will tell you how much time you have to download)
4. You'll be unable to view the report in Juiker App. Please export the report to any of the external applications . Please be aware that the report has your personal information,  you should be careful when you share this to any person, Apps and devices.

(1) Please go to 【Contacts】>[Group]

(2) Click on the 【＋】 sign, tick your desired target for the group

(3) Enter group name

(4) Click on【 √ 】at the top right hand corner to complete the group set up

The free Messages service provided by Juiker requires both the sender and receiver to download Juiker in order for this function to work; if the target you desire to send messages to did not download Juiker, then the 【Free Juiker Messages】 will not be available.

Please go to Juiker 【Other…】>【Settings】> 【Chat Room Settings】> and adjust the font size for chat room messages.

• The “Clock” next to the message sent represents the message is been sending out. 
• The "Sent"next to the message sent represents the message has already been transmitted to the server, but the receiver has not read it yet; possible reasons could be your Juiker friend has not read the Messages yet, or the member is no longer using Juiker App. 
• Click on the “No. of People Read” next to the message sent will show the list of members who have read the message. 
• The " " next to the Messages sent represents the message has not been sent, it could be caused by your mobile phone’s poor network quality; you may attempt to resend or delete the messages record.

You may click on the 【  】sign at the bottom left hand corner directly in the chat room to send videos, photos and documents to your Juiker contacts, chat room or group. 

Note: The maximum allowed file size is 100 MB and the transmission speed will be restricted according to the user’s network bandwidth. 

• Photos: JPG and PNG formats 
• Videos: mp4 
• Documents: Word, PPT, Excel, PDF and compressed files

- The text messages from【Juiker Free Messages】 in Juiker will be kept for 3 months, while 1 month for pictures. In order to avoid pictures from getting lost, it is suggested to save them to your mobile phone.

To save chat history via Email.

1. Open the chatroom you want to save.
2. Click “...”in upper-right corner > Chatroom settings > Email Conversation

Please go to the bottom right hand corner of Juiker and select 【Other…】> Uppermost Picture Area to start editing (you may take photos / select from albums). After completing the settings, your Juiker contacts will then be able to see your personal profile picture.

Please ensure your version of Juiker is the latest, then go to Juiker App【Settings】 and select reorganize contacts to update Juiker address book to the latest status.

Android: Please ensure the network connection, and go to Juiker App【Other…】>【Settings】> 【Contacts Settings】> then select 【Update Contacts Status】.

When you select Juiker App under network connection, the system will immediately synchronize and update the contacts in your address book. If you want to receive the latest information on the contacts, Android system users please go to Juiker App【Other…】>【Settings】> Contacts Settings > then select 【Update Contacts Status】

※Enterprise address book data requires network connection for display.

Since the source of the phone book can be multiple selected (e.g.: phone, SIM card, Facebook, Google, Google+…etc.), if one contact person appears repeatedly in your different phone book sources, it will then appear repeatedly in Juiker App. You may view or reset the source data of your mobile phone contacts.  After you have completed, go to Juiker App 【Other…】>【Settings】> 【Contacts Settings 】> then select the source of the contacts you desire to display.

Addition: Please go to the top right hand corner of Juiker contacts page and select 【+】sign to enter your friends’ data and contact method, then click on 【√Complete】on the top left hand corner after entering to complete the addition, this contact person’s data will then be synchronized to your mobile phone contacts.

Delete: Please go to Juiker contacts, select the contact person you desire to delete, enter the contact person’s page, select 【^】sign on the top right hand corner, click on 【Delete Contacts】, this contact person will then be immediately deleted from Juiker contacts list, as well as deleted from your mobile phone contacts list, please operate with caution.

- You may go to Juiker App【Settings】>【Notifications】>【Pause Notifications】 to activate or deactivate Juiker notification; you may also go to 【Edit】on the top right hand corner of the chat room >【Turn Off Notification】to activate or deactivate the group messages notification.

- Juiker does not provide ringtone options for the users at the present.

- If you wish to turn off the ringtone, you may turn off the【Notification】 reminder function from 【Settings】>【Notification】>【Notifications】.

- Also, you can change ringtone from【Settings】>【Notification】>【Alert Tones】

Juiker provides call-back system to Gold Members, guaranteeing free, clear and smooth call quality while using almost low network bandwidth during the call!

When Gold Member click on【Juiker Call】, the system will automatically activate 【Juiker】 switchboard dialing, where one may connect to the receiver’s phone to enjoy the quality call by selecting 【Pick Up】. If you click on 【Reject】, then that call will not connect to the receiver’s phone, and you will be notified with a new message via SMS notification.

Calls made out to Juiker members are free via【Juiker Call】. If you are in an environment with unstable network or no network, Juiker will then remind you whether to call out using 【Regular Call】instead; if you select 【Yes】, the fees for this call will be charged to your telecommunication company.

Juiker members can make free “Free” under network connection. “Free” will intelligently identify the most appropriate dialing approach for that call based on the caller’s and the receiver’s Juiker membership, as well as the network connection status at that time to provide the users with the best call quality.

The most commonly seen situation is unstable network connection environment; you may attempt the following steps:

• Please ensure that your network connection is already activated, and attempt to open up the browser to ensure normal network connection.
• Please attempt to terminate Juiker, and reselect Juiker to enter App.
• The other side is not using Juiker service, it is suggested that you can invite the other side to download Juiker App from “App Store” or “Play Store”.

- Green members receive incoming calls via IP phone approach, and as IP phone will be affected by the quality of the mobile phone’s network connection, please ensure that you and the call receiver maintain in stable network environment.

By downloading Juiker App and with the mobile phone under network connection condition, one may then contact Governmental Division’s service hotlines using 【Juiker Call】 via the 【Public Phone Book】 in Juiker App 【Contacts】.

That represents this call is made via Juiker system. After the call, the name of the contact person for that incoming call may be viewed in the call record.

You can go to 【Other】>【Settings】>【Call Settings】>【Forwarding Call to Designated Number 】 on Juiker, select the mobile number you desire to set; after activating this function, any other Juiker members may be forwarded to the mobile number designated by you when calling you via Juiker.

• “Free” means free Juiker calls. 
• “Saving” means Juiker’s partner calls; if the receiver is not a Juiker member, you may use this special package to make the call to save communication cost. 
• “Regular” means regular payment calls. All you have to do is select your telecommunication rate option in “Other…”>“Settings”>“Rate Plans”.  Juiker will then provide the estimated communication fees for intranet, extranet as well as local calls to the member if calling using the “Regular Calls”. The tariff is an estimate for your reference only. In case of discrepancy, your carrier’s monthly bill shall be prevailed.

Juiker App service is also available when using local Wi-Fi in China. However, due to the different network restrictions in various regions in China, the quality of the communication software service may be affected.

- It could be network environmental issues (e.g.: network firewall blockage…), it is suggested that you change to Wi-Fi network environment to make the call.

Juiker App provides the communication rates of every contact number for your reference when you are making non-Juiker calls:

- Please go to 【Other…】>【Settings】>【Rate Plans】 to select your telecommunication rate option. Juiker will then provide the estimated communication fees for intranet, extranet as well as local calls to the member if calling using the 【Regular】 option. The tariff is an estimate for your reference only. In case of discrepancy, your carrier’s monthly bill shall be prevailed.

- Due to unstable communication rates of the various companies, you may select the closest rate for reference if you could not find your current rate option. Meanwhile, you may also write to service@juiker.tw to inform us of your telecommunication company and rate option name, we will fix it A.S.A.P.

If you encounter any problem when using Juiker App, please utilize Juiker’s “Other…”>“Feedback”  to send your problems and relevant information to Juiker’s customer service mailbox at service@juiker.tw, we will reply to you A.S.A.P.